Everything you need to know

Frequently Asked Questions

Planning your Coonawarra getaway? Here’s some helpful information to make your stay as easy as possible.

Why should I book directly on this website?
Booking direct gets you the best available rate and direct contact with our team for anything you need during your stay.
What are your check-in and check-out times?
Check-in is from 2pm (reception open until 8pm, contactless check-in preferred); check-out is by 10am. Early or late arrangements available on request.
What is your cancellation policy?
Cancellations made within 7 days of check-in forfeit the full amount.
Are pets allowed?
Yes — Studio #9 and our Spa Suite with Kitchenette are pet-friendly (a $20 one-time charge applies).
Do you have Wi-Fi?
Yes, free NBN Wi-Fi throughout.
Is parking free?
Yes — free on-site parking for all guests.
Do the apartments have kitchens?
Yes — the Luxury Studio and Studio #9 have kitchenettes, while the Luxury Spa Apartment and Spa Suite include a fully equipped kitchen.
Is breakfast available?
Yes — a continental breakfast add-on is available (juice, cereal, toast, condiments, fresh fruit).
Do you offer airport transfers?
Yes, by prior arrangement, from Mount Gambier Airport or the Coonawarra airstrip.
Is the property accessible?
Our ground-floor apartments suit guests with reduced mobility, and one studio offers ramp access, a handrail and shower stool.
How far are the wineries?
The Coonawarra Cellar Door strip starts just 400m from the property and runs for over 20km.
What's the address?
126 Church St, Penola SA 5277.